Help & Support
Shopping, Sourcing & Solutions customer assistance desk. We are here to support your procurement, order dispatch, and after-sales service.
Hotline Support
+880 9612-BSMART (276278)
Saturday to Thursday, 9:00 AM – 8:00 PM
WhatsApp Assistance
+880 1700-BSMART
Instant messaging for orders & quotes
Official Email Support
support@bsmart.com.bd
Average response within 2 business hours
Looking to sell or source bulk equipment?
Join our verified merchant network or request a wholesale quotation.
Frequently Asked Questions
Quick answers about orders, delivery, warranties, and platform operations.
Q.How does BSmart ensure product genuineness and OEM quality?
Every merchant on BSmart undergoes mandatory Trade License, TIN, and BIN verification. OEM automotive spares, Wideplus industrial sensors, and DGDA pharmaceuticals are strictly sourced from licensed distributors with certificate-of-origin documentation.
Q.What is the nationwide delivery timeframe in Bangladesh?
Inside Dhaka Metro, deliveries are fulfilled within 24 to 48 hours. For divisional hubs (Chattogram, Sylhet, Rajshahi, Khulna, Barishal, Rangpur, Mymensingh), transit takes 2 to 4 business days with real-time SMS tracking.
Q.Can I request formal proforma invoices and corporate RFQs?
Yes. For wholesale volume pallets, rooftop solar EPC projects, or industrial instrumentation, navigate to the Connect Business portal or contact our B2B desk to obtain VAT-compliant proforma invoices.
Q.What is the return and replacement policy?
We offer a 7-day hassle-free replacement guarantee for damaged, defective, or incorrect items. Return shipping inside Dhaka is handled by our courier partners at zero additional cost to the buyer.